Privacy and Data Protection Policy
Better Life Hope Pty Ltd is committed to protecting the privacy and personal information of the individuals we support. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the NDIS Code of Conduct, and the NDIS Practice Standards.
This policy outlines how we collect, use, store, and protect your personal information in the course of delivering NDIS services.
1. Our Commitment to Privacy
We will:
Handle your personal information in an open and transparent way
Only collect, use, and disclose personal information where legally allowed
Protect your personal information against misuse, loss, or unauthorised access
Allow you to access or correct your personal information when requested
2. What Information We Collect
We may collect personal and sensitive information such as:
Full name, address, phone number, email
Date of birth and gender
NDIS number, support needs, and service preferences
Health and medical information
Emergency contact or advocate details
Cultural background or language preferences
3. How We Collect Your Information
We may collect your personal information during service delivery from:
You directly (in person, by phone, or during service intake)
Your family, guardian, or advocate
Medical professionals or other service providers
We do not collect sensitive personal information through our website.
We will always try to collect information directly from you unless:
You have authorised someone else to provide it
It is required or permitted by law
It is unreasonable or impractical to collect it directly from you
You may withdraw your consent at any time, though this may affect our ability to provide services.
4. Why We Collect Your Information
We collect your information to:
Provide safe and appropriate NDIS supports
Coordinate care with other health and support providers
Communicate with you and your nominated support persons
Meet our obligations under the NDIS Commission
5. Who We Share Information With
We may share your information with:
The National Disability Insurance Scheme (NDIS)
Hospitals, doctors, ambulance services, and allied health professionals
Other service providers involved in your care
Your nominated advocate or emergency contact
We will not share your information unless:
You have consented
It is reasonably expected in connection to your support
It is required by law or to prevent serious harm
We do not send personal information to overseas organisations.
6. How We Protect Your Information
We store personal information securely in both electronic and paper formats. Access is limited to authorised staff only. We use secure systems to protect against unauthorised access, loss, or misuse.
7. Accessing or Updating Your Information
You have the right to:
Request access to your personal information
Ask us to correct inaccurate or outdated information
We may ask for proof of identity and aim to respond within 7 days.
8. Staff and Volunteer Records
Employee information is handled in line with employment laws.
Volunteer information is managed under the Privacy Act 1988.
9. Data Breaches
If a privacy breach occurs, we will follow our Data Breach Response Policy and notify affected individuals where required.
10. Making a Privacy Complaint
If you believe your privacy has been breached, you can make a complaint. We will:
Take your concern seriously
Respond quickly and confidentially
Ensure your complaint does not affect your services
You can contact us directly or use our formal complaints process.
Contact Us
Better Life Hope Pty Ltd
Email: rusha@betterlifehope.com.au
Phone: 0466 333 079
Website: www.betterlifehope.com.au